Terms of Service

1. Acceptance of Terms

By accessing the website of Debby Special, placing an order online, or contacting us via WhatsApp, you agree to be bound by these Terms of Service and our Privacy Policy.

2. Fresh Food & Perishability

Our yogurt, parfaits, and wholesome foods are handcrafted fresh with 100% natural milk and live active cultures, containing no artificial preservatives.

• Storage Requirement: Products must be refrigerated immediately upon delivery at 2°C–4°C.
• Shelf Life: Bottled yogurt retains optimal freshness for 14 days when continuously chilled; parfaits with fresh fruit should be consumed within 3–5 days.

3. Abuja Delivery & Fulfillment

We deliver across most of the Federal Capital Territory, Abuja, operating from our kitchen in Abuja. We do not deliver to Gwagwalada, Abaji, or Kwali.

We process orders 8:00 AM – 5:00 PM (Mondays to Saturdays; Sundays 12:00 PM – 5:00 PM). Orders after 5:00 PM roll to the next working day. Delivery fees are location-based and shown at checkout. Customers must provide accurate delivery addresses, landmarks, and active phone numbers. Riders wait a maximum of 10 minutes; missed deliveries return to the kitchen and redispatch is at the full location-based fee, prepaid. See our Store Regulations.

4. WhatsApp Communications

By providing your telephone number during order checkout, you consent to receive essential transactional notifications (order confirmation, live tracking links, courier arrival notices) via WhatsApp or SMS. You can opt out at any time by texting STOP.

5. Payments, Cancellations & Refunds

Payments are securely processed in Nigerian Naira (NGN) via Paystack or verified bank transfer. We do not offer Pay on Delivery — all orders are prepaid. Order on this website or via WhatsApp only.

Because our products are perishable, cancellations are free within 5 minutes while still Received; a 10% re-prep deduction applies after preparation starts; no cancellation after dispatch. Quality issues must be reported within 12 hours of receipt with photos. Parfaits kept more than 1 day are not eligible. Full details in our Refund Policy and Store Regulations.