Refund Policy

1. No change-of-mind refunds

Our yogurt, Greek yogurt, parfaits, fura mix, and combos are made fresh with a short chilled shelf life and no artificial preservatives. We cannot accept returns or grant refunds for change of mind, ordering mistakes where the correct item was sent, or personal taste preferences (for example, finding natural tartness too strong).

2. When you are eligible

You qualify for a remake/resend or refund when the fault is ours:

• Wrong item or size sent, or an item missing from your order.
• Product sour, spoiled, or off-smell on arrival despite proper cold-chain.
• Leaking bottle, broken seal, or damaged cup on arrival.
• Order arrived warm due to our dispatch failure.
• Paid order never delivered and not rescheduled.

Our first remedy is always a free remake and resend where stock allows, because that gets fresh product to you fastest. A refund to your original payment channel follows where a resend is not possible or you decline it.

3. When refunds do not apply

• Incorrect, partial, or vague delivery address or unreachable phone number.
• Nobody available to receive the rider within the 10-minute wait window.
• Failure to refrigerate immediately at 2°C–4°C after delivery.
• Parfait kept for more than 1 day before complaint — fresh fruit parfaits must be enjoyed quickly.
• Yogurt kept past its stated shelf life (see product label).
• Delivery to Gwagwalada, Abaji, or Kwali — areas we do not cover.

4. 12-hour reporting rule

Report any issue within 12 hours of receipt via WhatsApp 0814-549-2280 or [email protected] with:

• Your order number (for example DS-2026-ABJ-0042).
• Clear photos or short video of the product, seal, and label.
• A brief description of the issue.

Complaints after 12 hours cannot be attended to — we cannot verify cold-chain handling after that point.

5. Cancellations and deductions

• Within 5 minutes and before preparation starts: full refund, no fee.
• After preparation starts but before dispatch: 10% re-prep deduction for ingredients, packaging, and labour already used.
• After dispatch (out for delivery): no cancellation or refund — the perishable product is already on its way. We can redispatch or arrange pickup instead.
• Compassionate waiver: verified emergency hospitalization or death of the customer (with documentation) waives all fees and receives a full refund.

Delivery fees are refunded only when the failure is ours (for example, non-delivery). Delivery fees are not refunded when the customer gave a wrong address, was unreachable, or missed the rider.

6. How and when you are paid

• We initiate approved refunds within 48 hours of written approval.
• Refunds go only to the original payment channel — Paystack card/account or the same bank account used for transfer. We never pay third-party accounts.
• Paystack refunds: 1–7 working days depending on your bank.
• Bank transfer refunds: within 24 hours of confirming your account details.

We do not offer Pay on Delivery. All orders are prepaid via Paystack or verified bank transfer.