Store Regulations

1. Opening hours

We process orders 8:00 AM – 5:00 PM, Mondays to Saturdays. Orders placed after 5:00 PM are prepared and dispatched the next working day. Sunday processing runs 12:00 PM – 5:00 PM.

2. Where we deliver

We deliver across most of Abuja, FCT. We do not deliver to Gwagwalada, Abaji, or Kwali.

• Delivery fee is location-based and shown at checkout before you pay.
• Any area not listed at checkout is not covered by our dispatch team.
• Orders placed for excluded areas are cancelled and refunded minus any payment gateway charges.
• Outlying Abuja deliveries may take longer than the estimate shown, especially with traffic.

3. How to order

• Order on this website or via WhatsApp on 0814-549-2280.
• We do not take orders via social media DMs — website and WhatsApp only.
• Payment is prepaid via Paystack (cards, transfer, USSD) or verified bank transfer. We do not offer Pay on Delivery.

4. Customization

Choose only the sweetness levels, toppings, and mix-ins offered on each product page. Ingredients cannot be removed off-menu, so every cup stays safe and consistent.

5. Your details must be correct

Provide your correct delivery address, landmark, and an active phone number. Our riders navigate by your notes and call on arrival.

• Choose Pickup or Delivery carefully before paying.
• Free changes within 5 minutes of ordering while status is still Received.
• After that, changes depend on order status and attract an update fee plus any delivery difference.
• Wrong address or unreachable phone = customer liability (see Refund Policy).

6. Rescheduling and missed delivery

• Riders wait a maximum of 10 minutes at your location.
• Missed delivery: the order returns to the kitchen. Because fresh product must be remade and repacked, redispatch is at the full location-based delivery fee, prepaid.
• Rescheduling is possible within 7 days of the original date, subject to order status. After 7 days, orders must be picked up or sent via express delivery at your expense.
• Please do not miss your delivery — every return means remaking the product, repackaging, reprinting slips, and rescheduling dispatch.

7. Freshness and complaints

• Refrigerate immediately at 2°C–4°C on receipt. Shake or stir bottled yogurt before serving.
• Enjoy parfaits quickly — complaints for parfait kept more than 1 day are not eligible.
• Report issues within 12 hours of receipt with your order number and photos (see Refund Policy).

8. Subscriptions

Weekly, biweekly, and monthly routines save 10% per cycle. Pause or skip by 6:00 PM the day before your delivery day. Cancel anytime — paused or skipped cycles are never charged. Each cycle is prepaid.