Privacy Policy
How Terife Limited and its brand portfolio (Debby Special, Debes) handle your personal information, customer orders, and WhatsApp communications in accordance with the Nigeria Data Protection Act (NDPA) and global privacy standards.
WhatsApp Business Messaging Disclosures
Meta Cloud API CompliantWhen you opt-in, place an order, or contact us through WhatsApp, we communicate with you using the Meta WhatsApp Business Platform. We only use your phone number to send transactional order confirmations, delivery dispatch briefs, customer support replies, and requested updates. You may opt out at any time by replying STOP.
Table of Contents
1. Introduction & Operating Entity
This Privacy Policy applies to all services, online storefronts, and customer channels operated by Terife Limited (“Company”, “we”, “our”, or “us”), registered in the Federal Republic of Nigeria, including our food and wellness consumer brand Debby Special (Debes).
We operate kitchen fulfillment hubs in Kubwa, Abuja, FCT, delivering artisan homemade yogurt, Greek yogurt, and wholesome foods. We respect your privacy and are committed to safeguarding your personal data in strict compliance with the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR), and applicable international standards.
2. Information We Collect
When you use our website, place an order, interact with our customer support, or register an account, we may collect the following categories of information:
Contact & Identification
Full name, mobile telephone number, and email address provided during checkout, account signup, or customer support inquiry.
Delivery & Logistics Data
Delivery street address, neighborhood or estate, nearest landmark, delivery zone, and special dispatch instructions.
Order & Transaction Data
Selected yogurt products, sizes, customizations, total amount, coupon codes, and payment reference tokens. We do not store full card numbers or CVVs.
Communication History
Messages exchanged with our support team via WhatsApp, SMS, or email regarding order status, rider coordination, or customer inquiries.
3. WhatsApp Messaging & Meta Disclosures
Terife Limited utilizes the Meta WhatsApp Business Platform (Meta Cloud API) to provide convenient, direct, and fast communications to our customers in Nigeria.
A. How We Use WhatsApp to Communicate With You
- Transactional Order Receipts: Instant confirmation message including your order number, items purchased, and live web status tracking link.
- Dispatch & Rider Tracking: Notifying you when your order departs our Kubwa hub with assigned courier name, bike details, and telephone contact.
- Customer Support & Inquiries: Answering questions about delivery locations, allergen ingredients, custom yogurt packs, or delivery timing.
- Delivery Completion & Storage Advice: Helpful notices on chilled storage conditions (2°C–4°C) to keep probiotic cultures active and fresh.
B. Meta's Role as a Technology Provider
Messages sent via WhatsApp are transmitted through servers operated by Meta Platforms, Inc. in accordance with Meta's WhatsApp Business Terms of Service and Meta's Privacy Policy. We do not sell your phone number or chat history to Meta or any third-party advertisers.
C. Opting Out of WhatsApp Messages
You maintain complete control over how we communicate with you. If you no longer wish to receive updates via WhatsApp, you can reply STOP, UNSUBSCRIBE, or contact our support desk at 0814-549-2280. We will promptly honor your preference and switch transactional notifications to SMS or email.
4. How We Use Your Information
We process your personal information strictly for legitimate business purposes:
- Fulfillment of Orders: Prepping fresh yogurt blends, packaging with spoons/ice, and coordinating temperature-controlled logistics.
- Food Quality & Traceability: Monitoring batch fulfillment and safety recalls if ever required.
- Customer Assistance: Resolving questions regarding delivery zones, flavors, corporate orders, and payment inquiries.
- Platform Security: Detecting and preventing payment fraud, abuse, or unauthorized account access.
- Legal & Regulatory Compliance: Maintaining accounting, tax, and food safety audit logs under Nigerian law.
5. Third-Party Service Providers
We only share your information with trusted third-party providers who perform services on our behalf, under contractual obligations of confidentiality and security:
Meta Platforms (WhatsApp Cloud API)
Cloud infrastructure for delivering real-time WhatsApp order notifications and customer service chats.
Paystack Payments Limited
PCI-DSS Level 1 certified payment gateway handling Nigerian bank cards, transfers, and USSD payments securely.
Logistics & Courier Partners
In-house Kubwa dispatch riders and integrated 3PL couriers (e.g. Chowdeck Relay) receive solely your name, phone, and delivery address to execute delivery.
Termii Telecommunications (SMS)
Licensed Nigerian telecommunication gateway providing fallback SMS alerts if WhatsApp delivery is offline or unavailable.
6. Data Security, Encryption & Retention
We implement comprehensive technical and organizational safeguards to protect your information:
- Encryption in Transit: All web traffic and API endpoints are encrypted using industry-standard HTTPS / TLS 1.3 cryptographic protocols.
- Encryption at Rest: System access tokens and sensitive credentials are stored with AES-256-GCM authenticated encryption.
- Role-Based Access Control (RBAC): Access to customer records and order history is strictly restricted to authenticated kitchen managers and dispatch officers.
- Data Retention: We retain order records for as long as necessary to fulfill orders, resolve warranty/customer claims, and satisfy Nigerian financial audit requirements.
7. Your Rights under NDPA & NDPR
Under the Nigeria Data Protection Act 2023 (NDPA) and applicable privacy laws, you have the right to:
To exercise any of these rights, please submit a written request to our Data Protection team at the contact details provided below.
8. Contact & Data Protection Inquiries
If you have any questions, feedback, or data requests regarding this Privacy Policy or our WhatsApp Business communications, please contact us:
Terife Limited (Trading as Debby Special)
CAC Registered Company • Abuja, Federal Capital Territory, Nigeria